Terms & Conditions

SMS Text Messaging Terms & Conditions

Harlan Dental offers access to dental appointment notifications, hygiene recall reminders, scheduling updates, pre-visit instructions, and two-way clinical care messaging via recurring SMS text messages from our official clinic phone number: (712) 755-3466.

1. Opt-In & Consent

Patients explicitly opt in to receive text messages during their in-person check-in at Harlan Dental by providing their mobile phone number, checking the opt-in consent box on the Patient Registration & Consent Form, and confirming their mobile number with front desk staff. Checking the box is voluntary and not a condition of receiving dental treatment.

2. Program Description & Message Frequency

Enrolled patients will receive transactional and care-related text messages, including upcoming appointment reminders, preventive recall notifications, treatment follow-ups, and office updates. Message frequency varies depending on your upcoming appointment schedule and preventive recall intervals (typically 1–4 messages per appointment cycle).

3. Cost, Rates & Carriers

Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, please contact your wireless provider. Wireless carriers are not liable for delayed or undelivered messages.

4. Opt-Out & Cancellation Instructions

You can cancel the SMS service at any time. Simply reply with the keyword STOP, CANCEL, QUIT, or UNSUBSCRIBE to any text message sent from (712) 755-3466. After sending STOP, you will receive a one-time confirmation message that you have been unsubscribed. No further messages will be sent to your mobile device unless you re-enroll or text START.

5. Support & Customer Care

If you are experiencing issues or need assistance, reply with the keyword HELP to any message, call our office directly at (712) 755-3466, or email us at office@harlandental.com.

6. Strict Privacy & Non-Sharing Commitment

Mobile information and text messaging originator opt-in data will never be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. All personal and health information collected is protected in accordance with HIPAA standards and our Privacy Policy.

General Practice & Membership Terms

1. Membership Structure & Billing

Harlan Memberships are structured as either annual or monthly subscriptions.

• •Family Accounts: Memberships are grouped by family. A single primary subscription is charged, with additional family members added as discounted line items to that primary invoice.
• •Monthly Plans: Monthly subscriptions require a one-time, non-refundable enrollment setup fee.
• •Annual Plans: Annual subscriptions paid in full upfront have the enrollment setup fee waived.

2. Cancellation & Refund Policy

You may cancel your membership at any time:

• •Do Not Renew (DNR): Billing stops, but benefits remain active until the end of your current paid period.
• •Immediate Cancellation: Benefits end immediately. Unused prorated days are calculated and refunded to your payment method on file.

3. Dental Discount Plan Disclaimer

The Harlan Membership Plan is an in-house dental discount program, NOT an insurance plan. It cannot be combined with third-party insurance or external financing. Discounts apply only to procedures rendered directly at Harlan Dental.